Privacy Policy

Hey there, let's talk privacy

Look, we get it - nobody really wants to read these things. But since we're dealing with your personal info and you're trusting us with your fitness journey through some pretty intense mountain terrain, we figured you deserve to know exactly what we do with your data.

We've been running outdoor training programs in Whistler for years now, and honestly, we collect way less information than most gyms. We're more focused on getting you outside than sitting behind computers tracking every move you make.

What info we actually collect

When you sign up for our winter conditioning programs or outdoor adventures, here's what we need:

• Basic contact stuff: Your name, email, phone number - pretty standard. We need this to reach you when weather conditions change or if we're rescheduling a session.
• Emergency contact info: This one's critical. We're taking folks into backcountry conditions, climbing ice walls, and training in sub-zero temps. If something goes sideways, we need to know who to call.
• Health and fitness background: We're not asking for your entire medical history, but we do need to know about any conditions that might affect your performance in extreme cold or high-altitude situations.
• Payment details: Credit card info goes straight through our secure payment processor - we don't actually store this ourselves.
• Training preferences: What you're working towards, your experience level with cold weather activities, that sort of thing.

How we use your information

We're pretty straightforward with this:

• Setting up your training programs and scheduling outdoor sessions
• Sending you weather alerts and safety updates - trust me, you'll want these
• Processing payments for programs and adventures
• Keeping you in the loop about new training opportunities or seasonal programs
• Making sure our instructors know your skill level and any special considerations
• Emergency situations - if you're out on a wilderness survival training and something happens, we need your info accessible

Who we share it with (spoiler: not many people)

We're not selling your email to some random marketing company, promise. Here's the short list:

• Our trainers and guides: They need to know who's showing up and any relevant safety info.
• Payment processors: Secure, encrypted, all that good stuff.
• Emergency services: Only if there's an actual emergency during training.
• Legal requirements: If Canadian law says we gotta share something, we will. But this almost never happens.

That's it. We don't have partnerships with data brokers or anything sketchy like that.

Cookies and website tracking

Our website uses some basic cookies to remember your preferences and keep you logged in. We also use analytics to see which pages people visit most - helps us figure out what content is actually useful.

We're not doing anything creepy like following you around the internet or building some massive profile on you. Most of what we track is just practical stuff like "how many people looked at the ice climbing prep program this month?"

Your rights and control

Under Canadian privacy laws (specifically PIPEDA), you've got some solid rights:

• Access your data: Wanna see what we have on file? Just ask. We'll send it over within a reasonable timeframe.
• Correct mistakes: If something's wrong, let us know and we'll fix it.
• Delete your info: Moving away from Whistler? Done with cold weather training? We can remove your data. Just note that we might need to keep some records for legal/financial reasons for a bit.
• Opt out of marketing: Every email we send has an unsubscribe link. Use it anytime - no hard feelings.

Security measures

We take reasonable precautions to protect your data. Our systems are password-protected, we use encryption for sensitive stuff, and we limit who on our team can access personal information.

That said, let's be real - nothing online is 100% secure. We do our best, but if you're sharing something super sensitive, maybe call us directly at (604) 555-0192 instead of emailing.

How long we keep your stuff

Active client data stays in our system as long as you're training with us, plus a reasonable period after (usually about a year) in case you want to come back for another season.

Financial records and liability waivers - yeah, we gotta keep those longer for legal reasons. Usually around 7 years, which is standard for businesses in Canada.

Kids and minors

If you're under 18 and want to join our programs, we'll need parental consent. We're pretty serious about this - cold weather training isn't exactly kids' play, and we need to make sure parents are in the loop.

Changes to this policy

We might update this occasionally - nothing dramatic, usually just clarifications or updates to match new regulations. We'll post any changes here and update the date at the top. If it's a big change, we'll shoot you an email.

Questions or concerns?

Seriously, if anything here is confusing or you've got questions about how we handle your information, just reach out. We're way easier to talk to than this legal-sounding document makes us seem.